Return & Refund Policy

Please review our return and refund conditions before requesting a return.

14-day return window

You may request a return within 14 days of receiving your product.

Who pays for return shipping?

Products in good condition: If the product matches your order and has no defects, you are responsible for return shipping costs. This includes returns because you selected the wrong size, changed your mind, or no longer want the item.

Defective, damaged, or incorrect products: If the product has a manufacturing defect, arrives damaged, or does not match your order, Lojy Shop is responsible for the return shipping cost. Contact us with your order number and clear photos of the problem so we can review it and provide return instructions.

Return condition

For returns of non-defective items, products must be unused, unworn, unwashed, and returned with their original tags and packaging. Swimwear and lingerie must also have their hygiene seals intact. These conditions do not exclude claims for manufacturing defects, damage, or an incorrect item.

How to request a return

1. Email lover@lojyshop.com within 14 days of delivery with your order number and the reason for your return.
2. If there is a defect, damage, or an incorrect item, include clear photos of the item and the problem.
3. Wait for our return instructions and the correct return address before shipping the item back.

Refunds

After we receive and inspect your returned item, approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to display the refund.

This policy does not limit any mandatory consumer rights under applicable law.